Terms and Conditions

Table of contents
Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Costs in case of withdrawal
Article 8 – Exclusion right of withdrawal
Article 9 – The price
Article 10 – Conformity and guarantee
Article 11 – Delivery and execution
Article 12 – Duration transactions: duration, cancellation and renewal
Article 13 – Payment
Article 14 – Complaints procedure
Article 15 – Disputes
Article 16 – Additional or deviating provisions
Article 1 – Definitions

In these terms and conditions:

Reflection period: You have the right to cancel your order up to 14 days after receipt without
giving any reason. After cancellation you have another 14 days to return your product. You will then
be credited with the full order amount including shipping costs. Only the costs for returning from
your home to the webshop are for your own account. These costs are approximately 7.25 per
package, consult the website of your carrier for the exact rates. If you make use of your right of
withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if
reasonably possible – in its original condition and packaging. To exercise this right, please contact us
at info@war-travel.com. We will then refund the order amount due within 14 days after registering
your return, provided that the product has already been returned in good order. If the product is
damaged or the packaging is more damaged than necessary to try the product, we can pass on this
depreciation of the product to you. So treat the product with care and make sure that it is well
packaged when you return it.
Consumer: the natural person who does not act in the exercise of a profession or business and
who enters into a distance contract with the entrepreneur;
Day: calendar day;
Duration transaction: a distance contract with regard to a series of products and/or services, the
delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information
that is addressed to him personally in a way that allows future consultation and unchanged
reproduction of the stored information.
Right of withdrawal: the option for the consumer to waive the distance contract within the
cooling-off period;
Model form: the model form for withdrawal that the entrepreneur makes available that a
consumer can fill in if he wants to make use of his right of withdrawal.
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a
distance;
Distance agreement: an agreement whereby, within the framework of a system organized by the
entrepreneur for the distance sale of products and/or services, up to and including the conclusion of
the agreement, use is made of one or more techniques for communication on distance;
Technique for distance communication: means that can be used to conclude an agreement,
without the consumer and entrepreneur coming together in the same room at the same time.
General Terms and Conditions: the present General Terms and Conditions of the entrepreneur

Article 2 – Identity of the entrepreneur
war travel
Blaasbalg 12
8253LX Dronten
The Netherlands
T (064) 109-1327
E info@war-travel.com
Chamber of Commerce 70801258
VAT number NL001443897B90

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every
distance contract concluded and orders between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be
made available to the consumer. If this is not reasonably possible, before the distance contract is
concluded, it will be indicated that the general terms and conditions can be viewed at the
entrepreneur and that they will be sent free of charge as soon as possible at the request of the
consumer.
If the distance contract is concluded electronically, contrary to the previous paragraph and before
the distance contract is concluded, the text of these general terms and conditions can be made
available to the consumer electronically in such a way that they can be read by the consumer.
consumer can be stored in a simple manner on a durable data carrier. If this is not reasonably
possible, before the distance contract is concluded, it will be indicated where the general terms and
conditions can be inspected electronically and that they will be sent free of charge at the request of
the consumer electronically or otherwise.
In the event that specific product or service conditions apply in addition to these general terms
and conditions, the second and third paragraphs apply mutatis mutandis and, in the event of
conflicting general terms and conditions, the consumer can always invoke the applicable provision
that is the most appropriate for him. is most favorable.
If one or more provisions in these general terms and conditions are wholly or partially null and
void or are annulled at any time, the agreement and these terms and conditions will otherwise
remain in effect and the relevant provision will be immediately replaced in mutual consultation by a
provision that approached the purport of the original as much as possible.
Situations that are not regulated in these general terms and conditions must be assessed ‘in the
spirit’ of these general terms and conditions.
Uncertainties about the explanation or content of one or more provisions of our terms and
conditions must be explained ‘in the spirit’ of these general terms and conditions.

Article 4 – The offer

If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in
the offer.
The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered.
The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If
the entrepreneur uses images, these are a true representation of the products and / or services
offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images, specifications and data in the offer are indicative and cannot give rise to compensation
or dissolution of the agreement.
Images accompanying products are a true representation of the products offered. Entrepreneur
cannot guarantee that the displayed colors exactly match the real colors of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations
are attached to the acceptance of the offer. This concerns in particular:

o the price including taxes;
o any shipping costs;
o the way in which the agreement will be concluded and which actions are required for this;
o whether or not the right of withdrawal applies;
o the method of payment, delivery and performance of the agreement;
o the term for acceptance of the offer, or the term within which the entrepreneur guarantees the
price;
o the level of the rate for distance communication if the costs of using the technology for distance
communication are calculated on a basis other than the regular basic rate for the means of
communication used;
o whether the agreement is archived after the conclusion, and if so, on which date it can be
consulted by the consumer;
o the way in which the consumer, before concluding the agreement, can check the data provided by
him in the context of the agreement and, if desired, restore it;
o any other languages in which, in addition to Dutch, the agreement can be concluded;
o the codes of conduct to which the entrepreneur has submitted and the way in which the consumer
can consult these codes of conduct electronically; and
o the minimum duration of the distance contract in case of a duration transaction.

Article 5 – The agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment of
acceptance by the consumer of the offer and compliance with the corresponding conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm
receipt of the acceptance of the offer electronically. As long as the agreement of this acceptance has
not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and
organizational measures to secure the electronic transfer of data and ensure a safe web
environment. If the consumer can pay electronically, the entrepreneur will take appropriate security
measures.
The entrepreneur can – within legal frameworks – inform himself whether the consumer can meet
his payment obligations, as well as all those facts and factors that are important for a responsible
conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good
reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons, or
to attach special conditions to the implementation.
The entrepreneur will send the following information to the consumer with the product or service,in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

o the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
o the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
o the information about guarantees and existing after-sales service;
o the information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
o the requirements for terminating the agreement if the agreement has a duration of more than one year or is of an indefinite duration.

6. In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.

7. Every agreement is entered into under the conditions precedent of sufficient availability of the
relevant products.

Article 6 – Right of withdrawal
Upon delivery of products:

When purchasing products, the consumer has the option of dissolving the contract without giving
reasons during 14 days. This cooling-off period starts on the day after receipt of the product by the
consumer or a representative designated in advance by the consumer and made known to the
entrepreneur.
During the cooling-off period, the consumer will treat the product and the packaging with care. He
will only unpack or use the product to the extent necessary to assess whether he wishes to keep the
product. If he makes use of his right of withdrawal, he will return the product with all accessories
supplied and – if reasonably possible – in the original condition and packaging to the entrepreneur, in
accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to
the entrepreneur within 14 days after receipt of the product. The consumer must make this known
by means of the model form or by means of another means of communication, such as by e-mail.
After the consumer has indicated that he wishes to make use of his right of withdrawal, the
customer must return the product within 14 days. The consumer must prove that the delivered
goods have been returned on time, for example by means of proof of dispatch.
If the customer has not made it known after the expiry of the periods referred to in paragraphs 2
and 3 that he wishes to make use of his right of withdrawal resp. has not returned the product to the
entrepreneur, the purchase is a fact.

When providing services:

When services are provided, the consumer has the option of dissolving the contract without giving
reasons for at least 14 days, starting on the day of entering into the contract.
To make use of his right of withdrawal, the consumer will follow the reasonable and clear
instructions provided by the entrepreneur with the offer and/or at the latest with the delivery.

Article 7 – Costs in case of withdrawal

If the consumer makes use of his right of withdrawal, the costs of return will be borne at most.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as
possible, but no later than 14 days after cancellation. This is subject to the condition that the
product has already been received back by the web retailer or that conclusive proof of complete
return can be submitted. Reimbursement will be made via the same payment method used by the
consumer, unless the consumer gives explicit permission for a different payment method.
In the event of damage to the product due to careless handling by the consumer himself, the
consumer is liable for any reduction in value of the product.
The consumer cannot be held liable for depreciation of the product if the entrepreneur has not
provided all legally required information about the right of withdrawal, this must be done before the
conclusion of the purchase agreement.

Article 8 – Exclusion right of withdrawal

1.The entrepreneur can exclude the consumer’s right of withdrawal for products as described in
paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has
clearly stated this in the offer, at least in time for the conclusion of the agreement.

2. Exclusion of the right of withdrawal is only possible for products:

that have been created by the entrepreneur in accordance with the consumer’s specifications;
that are clearly personal in nature;
which cannot be returned due to their nature;
that can spoil or age quickly;
the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
for loose newspapers and magazines;
for audio and video recordings and computer software of which the consumer has broken the seal;
for hygienic products of which the consumer has broken the seal.

3. Exclusion of the right of withdrawal is only possible for services:

regarding accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period;
whose delivery has started with the express consent of the consumer before the cooling-off period has expired;
regarding betting and lotteries.

Article 9 – The price

During the period of validity stated in the offer, the prices of the products and/or services offered
will not be increased, except for price changes as a result of changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices
are subject to fluctuations in the financial market and over which the entrepreneur has no influence,
with variable prices. This dependence on fluctuations and the fact that any stated prices are target
prices are stated in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they
are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the
entrepreneur has stipulated this and:

they are the result of legal regulations or provisions; or
the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.

5. The prices stated in the offer of products or services include VAT.

6. All prices are subject to printing and typesetting errors. No liability is accepted for the
consequences of printing and typesetting errors. In the event of printing and typesetting errors, the
entrepreneur is not obliged to deliver the product according to the incorrect price.

Article 10 – Conformity and guarantee

The entrepreneur guarantees that the products and/or services comply with the agreement, the
specifications stated in the offer, the reasonable requirements of soundness and/or usability and the
legal requirements existing on the date of the conclusion of the agreement. provisions and/or
government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for
other than normal use.
A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal
rights and claims that the consumer can assert against the entrepreneur on the basis of the
agreement.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing
within 2 months after delivery. Return of the products must be in the original packaging and in new
condition.
The warranty period of the entrepreneur corresponds to the manufacturer’s warranty period.
However, the entrepreneur is never responsible for the ultimate suitability of the products for each
individual application by the consumer, nor for any advice regarding the use or application of the
products.
The warranty does not apply if:

the consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by third parties;
the delivered products have been exposed to abnormal conditions or are otherwise carelessly treated or are contrary to the instructions of the entrepreneur and/or have been treated on the packaging;
the defect is wholly or partly the result of regulations that the government has set or will set with regard to the nature or quality of the materials used.

Article 11 – Delivery and execution

The entrepreneur will take the greatest possible care when receiving and executing orders for
products and when assessing applications for the provision of services.
The place of delivery is the address that the consumer has made known to the company.
With due observance of what is stated in paragraph 4 of this article, the company will execute
accepted orders expeditiously, but at the latest within 30 days, unless the consumer has agreed to a
longer delivery period. If the delivery is delayed, or if an order cannot or only partially be executed,
the consumer will be notified of this no later than 30 days after he has placed the order. In that case,
the consumer has the right to dissolve the agreement without costs. The consumer is not entitled to
compensation.
All delivery times are indicative. The consumer cannot derive any rights from any stated terms.
Exceeding a term does not entitle the consumer to compensation.
In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will
refund the amount paid by the consumer as soon as possible, but no later than 14 days after
dissolution.
If delivery of an ordered product proves to be impossible, the entrepreneur will make every effort
to make a replacement item available. At the latest upon delivery, it will be reported in a clear and
comprehensible manner that a replacement item will be delivered. For replacement items right of
withdrawal can not be excluded. The costs of a possible return shipment are for the account of the
entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of
delivery to the consumer or a representative designated in advance and made known to the
entrepreneur, unless expressly agreed otherwise.

Article 12 – Duration transactions: duration, cancellation and renewal
Cancellation

The consumer can terminate an agreement that has been entered into for an indefinite period
and that extends to the regular delivery of products (including electricity) or services, at any time
with due observance of the agreed cancellation rules and a notice period of no more than one
month.
The consumer can terminate an agreement that has been entered into for a definite period and
that extends to the regular delivery of products (including electricity) or services, at any time
towards the end of the fixed term, with due observance of the agreed cancellation rules and a notice
period. of at most one month.
The consumer can use the agreements referred to in the previous paragraphs:

cancel at any time and not be limited to cancellation at a specific time or in a specific period;
cancel at least in the same way as they have been entered into by him;
always cancel with the same notice period as the entrepreneur has stipulated for itself.

Extension

An agreement that has been entered into for a definite period and that extends to the regular
delivery of products (including electricity) or services may not be tacitly extended or renewed for a
fixed term.
Contrary to the previous paragraph, an agreement that has been entered into for a definite period
and that extends to the regular delivery of daily news and weekly newspapers and magazines may
be tacitly renewed for a fixed term of a maximum of three months, if the consumer has extended
this can terminate the agreement by the end of the extension with a notice period of no more than
one month.
An agreement that has been entered into for a definite period and that extends to the regular
delivery of products or services may only be tacitly extended for an indefinite period if the consumer
may cancel at any time with a notice period of no more than one month and a notice period of a
maximum of three months if the agreement extends to the regular, but less than once a month,
delivery of daily, news and weekly newspapers and magazines.
An agreement with a limited duration for the regular delivery of daily, news and weekly
newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends
automatically after the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month unless reasonableness and fairness oppose termination before the end of the agreed term to postpone.

Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days
after the start of the cooling-off period as referred to in Article 6 paragraph 1. In the case of an
agreement to provide a service, this term after the consumer has received the confirmation of the
agreement.
The consumer is obliged to immediately report inaccuracies in payment details provided or stated
to the entrepreneur.
In the event of non-payment by the consumer, the entrepreneur has the right, subject to
legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 14 – Complaints procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in
accordance with this complaints procedure.
Complaints about the implementation of the agreement must be submitted fully and clearly
described to the entrepreneur within 2 months after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the
date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will
respond within the period of 14 days with a notice of receipt and an indication when the consumer
can expect a more detailed answer.
If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the
dispute settlement procedure.
In the event of complaints, a consumer must first turn to the entrepreneur. If the webshop is
affiliated with Stichting WebwinkelKeur and in case of complaints that cannot be resolved by mutual
agreement, the consumer should turn to Stichting WebwinkelKeur (www.webwinkelkeur.nl), which
will mediate free of charge. Check whether this webshop has a current membership via
https://www.webwinkelkeur.nl/ledenlijst/. If a solution has not yet been reached, the consumer has
the option of having his complaint handled by the independent disputes committee appointed by
Stichting WebwinkelKeur, the decision of which is binding and both entrepreneur and consumer
agree to this binding decision. There are costs associated with submitting a dispute to this disputes
committee, which must be paid by the consumer to the relevant committee. It is also possible to
register complaints via the European ODR platform (http://ec.europa.eu/odr).
A complaint does not suspend the entrepreneur’s obligations, unless the entrepreneur indicates
otherwise in writing.
If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its
option, replace or repair the delivered products free of charge.

Article 15 – Disputes

Only Dutch law applies to agreements between the entrepreneur and the consumer to which
these general terms and conditions apply. Even if the consumer lives abroad.
The Vienna Sales Convention does not apply.

Article 16 – Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the
detriment of the consumer and must be recorded in writing or in such a way that they can be stored
by the consumer in an accessible manner on a durable data carrier.